Refund Policy — Seedance 2.0

This page explains when a Seedance 2.0 purchase is refundable, how to request a refund, and how we handle edge cases. For anything not covered here, email [email protected].

Standard refund window

You may request a full refund within 7 days of the original purchase date, as long as none of the credits in that purchase have been used. This applies to:

• one-time credit packs (Mini, Starter, Creator, Studio)
• the first billing cycle of any new subscription plan

Once any credit from the purchase is consumed — even a single generation — that purchase is no longer eligible for a refund under this policy.

Refunds are issued to the original payment method. Bank or card processing can take 5–10 business days after we approve the request.

When a refund is not available

• any credits from the purchase have already been used
• the request is made more than 7 days after the purchase date
• the purchase is a subscription renewal (cycles after the first); see "Subscription cancellation" below
• the account was suspended for a violation of our Terms of Service
• the same payment method has been refunded by us within the past 90 days

Technical failures are always covered

If a generation fails due to a confirmed platform error (server-side failure, corrupted output, double-charge), we refund the credits or the money regardless of the 7-day window or whether other credits have been used. Send the failed generation URL, the order ID, and the approximate time of the issue.

Subscription cancellation vs. refund

Cancelling a subscription stops future billing immediately — you keep access through the end of the paid period. Cancellation by itself is not a refund. If you cancel within 7 days of the first charge and have not used any credits from that cycle, you can also request a refund of that first cycle.

We do not pro-rate mid-cycle cancellations.

How to request a refund

Email [email protected] with:

1. The account email used at purchase
2. The order ID or Stripe / PayPal / Creem receipt
3. A short reason (helps us improve — does not affect eligibility)

Billing and refund tickets are prioritized. You will receive a decision within 24 business hours.

Chargebacks

Filing a chargeback with your card issuer before contacting us will result in your account being paused until the dispute is resolved. We almost always prefer to refund directly — it is faster for you and avoids the chargeback fee on our side.

Policy changes

This policy may be updated as products and payment processors evolve. The version in effect at the time of your purchase governs that purchase.