Privacy Policy

Apr 19, 2026

Overview

This Privacy Policy explains how Seedance2-Video.com and the Seedance 2.0 service collect, use, store, and share information when you use our website, create an account, purchase credits or plans, contact support, or upload content for generation workflows.

Information We May Collect

Account information

When you create an account or sign in, we may collect information such as your name, email address, profile image, account identifiers, and authentication details needed to keep your account secure.

Usage and device information

We may collect information about how you use the service, including pages visited, generation activity, feature usage, browser type, device type, IP-based request data, operating system, and general diagnostic logs used to operate and improve the service.

Uploaded and generated content

If you use Seedance 2.0 generation features, we may process prompts, uploaded images, uploaded audio or video, and generation outputs so the service can create results, save history, and support downloads or troubleshooting.

Payment and billing information

If you purchase credits or subscription plans, payment processors such as Stripe, PayPal, or Creem may collect and process billing details directly. We may receive limited payment metadata such as plan name, order status, transaction amount, currency, and billing timestamps.

Support communications

If you email support or contact us through community channels, we may keep the information you send us, including your email address, screenshots, account context, and issue details, so we can respond and resolve the request.

Cookies and similar technologies

We may use cookies or similar technologies to maintain sessions, remember preferences, protect accounts, and understand site performance and product usage patterns.

How We Use Information

We may use collected information to:

provide account access and authentication
operate video generation, storage, and download workflows
process purchases, credits, subscriptions, and related billing events
respond to support requests and product feedback
monitor performance, prevent abuse, and improve reliability
analyze product usage to improve features and onboarding
comply with legal obligations and enforce our policies

We may share information with trusted service providers only when necessary to operate the service. This can include providers for authentication, payments, hosting, storage, analytics, email delivery, and infrastructure support.

We may also share information:

when required by law, regulation, legal process, or valid government request
to protect the security, rights, and property of the service, our users, or others
as part of a business transfer such as a merger, acquisition, or asset sale

Data Retention

We keep information for as long as it is reasonably needed to operate the service, maintain account history, comply with legal or tax obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, disclosure, loss, or misuse. No system can guarantee absolute security, so you should also use a strong password and protect access to your account.

Third-Party Services

Some parts of the service rely on third-party tools and platforms. Those providers may process information under their own terms and privacy practices when they deliver payment processing, authentication, hosting, storage, analytics, or communication services on our behalf.